LISTENING IS THE KEY to Less Stress and More Success!
Lack of communication is not so much a matter of a failure to communicate, as it is a failure to listen!
50% discount for first time customers In “Listening is the Key!” workshops, you (and your employees) will learn how to:
• Strengthen your communication skills • Listen actively • Motivate others to listen to you • Talk and write well • Resolve conflict • Communicate more effectively with co-workers, employees, and management.
Result: Increased communication skills and efficiency throughout your entire organization. “Way to go! This is a wonderful presentation, of great value for any organization.”(Seminar attendees's comments)” “Presenter clearly knew and understand subject matter.” “Great tips provided, as well as handouts. ”
SEMINAR OUTLINE Introduction: The Benefits of Effective Communication
Listening is the Key – 3 Types of Listening • Test your skill; Discover your type 3 Workplace Behavioral Types • Practice Exerise: How to approach each type Generational Differences • Which generation are you? Which are your co-workers, employees, managers? Body Language • Body Language Quiz: Do you know what your body language is “communicating?” 6 Verbal Techniques • Improve your skills and your efficiency Conflict Resolution – FIRR Technique • Applying conflict resolution techniques Talking to Managers/Employers/Co-workers • Practice real life approaches Checklist for Success: • A practical, easy-to-use reminder handout
Listening is the Key – 3 Types of Listening • Test your skill; Discover your type
3 Workplace Behavioral Types • Practice Exerise: How to approach each type
Generational Differences • Which generation are you? Which are your co-workers, employees, managers?
Body Language • Body Language Quiz: Do you know what your body language is “communicating?”
6 Verbal Techniques • Improve your skills and your efficiency
Conflict Resolution – FIRR Technique • Applying conflict resolution techniques
Talking to Managers/Employers/Co-workers • Practice real life approaches Checklist for Success: • A practical, easy-to-use reminder handout
Your Experienced Trainers Eunice LeMay and Jane Schwamberger, authors of Listen Up! How to Communicate Effectively at Work
After experiencing “poor communication” throughout her working career in business, retail, and high tech, Eunice LeMay (B.S.) discovered the rewards of excellent communication in 1999 when she started working for the Santa Cruz Public Libraries in Santa Cruz (CA) as Assistant to the Training Librarian, Jane Schwamberger (M.S.). Previously, Jane had implemented a highly successful communications program as Library Director of the New Port Richey Public Library (FL) interfacing with community groups, city staff, business, and Friends of the Library.
Working together, their experience of excellent communication with each other led to publishing Listen Up! Today they share their discoveries through seminars and speaking engagements – teaching others How to Communicate Effectively at Work.
First time customers will receive a 50% discount!
(For small businesses and non-profits, fee is negotiable.)
San Francisco Bay Area: Half day, 3 hour class, $1,000 ($500 for 1st time customers) All day, 3 hour class presented twice, one morning class for employees and one afternoon class for management, $2000 ($1,000 for 1st time customers) Classes requiring an overnight stay: $3,000 plus $250 per diem (now $1,500 + $250 per diem for 1st time customers) Contact Papilio Publishing for more information or to schedule a class at:
San Francisco Bay Area:
Half day, 3 hour class, $1,000 ($500 for 1st time customers) All day, 3 hour class presented twice, one morning class for employees and one afternoon class for management, $2000 ($1,000 for 1st time customers)
Half day, 3 hour class, $1,000 ($500 for 1st time customers)
All day, 3 hour class presented twice, one morning class for employees and one afternoon class for management, $2000 ($1,000 for 1st time customers)
Classes requiring an overnight stay:
$3,000 plus $250 per diem (now $1,500 + $250 per diem for 1st time customers)
Contact Papilio Publishing for more information or to schedule a class at:
trainings@papiliopublishing.com
or call 831.420.1345 or fax 866.882.8803
Copyright © 2007 Papillio Publishing, Inc.